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In the free maintenance period, we provide users with 7 x 24 technical service request call, and ensure 7 x 24 service responses. The so-called 7 x 24 is refers to response seven days a week, 24 hours a day.
According to the user's system of the specific fault and dangerous degree, we will adopt the following level solutions:
For local and not compromising system operation of the soft failure, we through the phone or fax guide the user to dispose on the spot;
For the trouble can not be solved by above means, during our affirmatory period , our engineering and technical personnel will carry spare parts to the user site to recovery system in the given time .
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